Customer Service and Claims
Our customer service and claims team members work with and for our members. They’re innovators and problem-solvers, finding new ways to deliver top-notch customer care. This includes all areas of service and government lines of business like BlueCare, Senior Care and Shared Health.
Interested in earning a degree while you work? Learn more about our BlueHorizon program.
Operations
Our operations team includes facility employees, project managers, development specialists and more – the ones who support the BlueCross BlueShield of Tennessee mission and collaborate on the day-to-day tasks that keep the engine running.
Helping members get care
Jacob Lackey, Customer Service Expert, BlueCare Plus
Sunny Wiliams
Customer Service
"We have to take the time to listen and be human for our members,” Sunny says. “Because they need help from us to navigate something difficult – you have to be very present."
Find Your Match
See examples of Customer Service jobs available at BlueCross.
Underwriting Associate
Customer Service Trainee
Contracts Administration Analyst
Security Operations Center Specialist
Claims Trainee
Risk Adjustment Medical Coder