Woman working on a computer in a cubicle wearing a headset.

customer service and business operations

Putting People First


We focus on support – of our members and of the overall workflow and operation of BlueCross.

search and apply
Woman working on a computer in a cubicle wearing a headset.

customer service and business operations

Putting People First


We focus on support – of our members and of the overall workflow and operation of BlueCross.

SEARCH AND APPLY
86%
of employees identify as female
29%
of employees identify as minority
Naveh Eldar

Naveh Eldar
Director of Intellectual and Developmental Disabilities (IDD) Program

We’re human beings who are doing this work because it means something to us. And in our work with TennCare, they expect us to always improve systems and come up with new ideas and how we can better serve our members and providers.

Learn how BlueCross makes a difference for all government plans.
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Customer Service and Claims


Our customer service and claims team members work with and for our members. They’re innovators and problem-solvers, finding new ways to deliver top-notch customer care. This includes all areas of service and government lines of business like BlueCare, Senior Care and Shared Health.

Three smiling women having a conversation while seated at a large rectangular table.

Operations


Our operations team includes facility employees, project managers, development specialists and more – the ones who support the BlueCross BlueShield of Tennessee mission and collaborate on the day-to-day tasks that keep the engine running.

One of the best decisions I’ve ever made


Mariah Bedford shares what sets BlueCross customer service apart.

Jermillya Farris

Jermillya Farris
Customer Service

I don’t have to be a director, VP or CEO to make change or spark something in someone. At BlueCross, I can be my authentic self — the Client Management Associate, an ally, a daughter, a sister, cousin, godmother, friend, graduate — and still make waves.

Discover why employees love working in our Customer Service department.

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Find Your Match

See examples of Customer Service jobs available at BlueCross.

Underwriting Associate

Customer Service Trainee

Contracts Administration Analyst

Security Operations Center Specialist

Claims Trainee

Risk Adjustment Medical Coder

View All Current Job Listings