FAQ - BCBST Careers

Aerial view of Blue Cross Blue Shield of Tennessee campus in Chattanooga, Tennessee.

Frequently Asked Questions

We’ve answered the most commonly asked questions about BlueCross careers to help you get the most out of the process.

Frequently Asked Questions

We’ve answered the most commonly asked questions about BlueCross careers to help you get the most out of the process.

Questions About BlueCross

Yes! We offer paid internships to students in their junior and senior years of college, as well as to graduate students through our BlueBridge Internship Program. We also offer paid apprenticeships for recent high school graduates and adult learners via our BlueHorizon program. Tennessee high school students looking for a career in tech can also join the BlueSky Tennessee Institute, an accelerated program that leads to a Bachelor of Science degree in Computer Science and a job opportunity with BCBST.

We value flexibility, and many of our employees enjoy being able to work from home while also having on-campus opportunities. We host a Welcome Wednesday every month, with fun and engaging opportunities for employees, in addition to on-campus trainings and networking. Employees enjoy visiting campus to eat at our delicious cafeteria, use the workout facilities, and use our meeting and collaboration spaces. In addition, employees are always welcome to use our flex work spaces on campus.

Application Process

Resumes are the best way for recruiters and hiring teams to understand your qualifications for a role. Relevant skills, specific tools, and applicable experience should be highlighted in a succinct manner. Ensure your contact information is correct and that there are no misspellings or grammatical errors. Be mindful about page length and formatting that could affect the readability of your resume. Always review the job description for the role you’re interested in against your resume and make sure the required and preferred qualifications are clearly and concisely explained.

Interview Process

The majority of our interviews are held virtually via Microsoft Teams, with select positions interviewing on-site. Interview processes vary depending on the specific role and department:
For Clinical, Government, Claims, and Customer Service-related positions:
As part of the application process for these roles, you may be required complete an assessment. If selected to interview, you will likely complete a preliminary screen either through a self-recorded video, or a video or telephone screen with the recruiter. The final step is a panel interview with the hiring team. Expect behavioral-style questions for these types of interviews.

For Actuarial-related positions:
Once you are selected to interview, you will have a video recruiter screen. If selected to move forward, you will participate in either one or two rounds of interviews. These may be panel interviews or sequential, one-on-one interviews with different interviewers. Expect behavioral-style questions for these types of interviews; it is also possible that you could be requested to prepare a presentation. Depending on the specific role, an onsite interview may be required.

For Technical-related positions:
Once you are selected to interview, you will have a recruiter video screen. If you are selected to move forward, you will participate in an initial screening interview with the hiring manager for the position. The next round of interviews will be a panel interview, and the final round will be an onsite interview at our headquarters in Chattanooga, TN. Expect technical and behavioral-style questions. Some interviews may require live coding.

It is recommended to use the STAR method during interviews. “STAR” stands for Situation (the specific context of a situation or challenge), Task (the responsibility or goal), Action (the steps taken to address the situation), and Result (the outcome). This method allows you to clearly explain your experience relevant to the role you are interviewing for. You should be ready to share several examples from your work experience. If you are interviewing for a technical role, it is best to do some coding practice and review typical technical scenarios related to the role you’re interviewing for.

After the Interview

Joining the Team

During your onboarding, you’ll be acclimated to your new role and gain a broader understanding of how you’ll bring your skills and abilities to support your team and goals of BCBST.  Additionally, cameras are expected to be on during onboarding and training as you get to know your new team and get acclimated to the role. We encourage you to discuss expectations during onboarding and training with your hiring manager.